Shipping policy

At SilverLuxe, we believe that receiving your order should feel as refined as the product inside. From careful packaging to transparent delivery timelines, our shipping process is designed to ensure peace of mind — whether you're ordering from across the street or across the globe.

1. Where We Ship

We currently deliver to the following regions:

India (Pan India)
We service most pin codes across India through trusted logistics partners like Shiprocket, Bluedart, and others.
International Destinations
We now ship to select countries, including:
- Australia
- United Arab Emirates (UAE)
(More international regions will be added soon — stay tuned!)

2. Delivery Timelines

We strive for speed without compromising on safety or care.

Estimated Timelines:

Order Dispatch: Within 1–3 business days from the date of purchase
Delivery Within India: Typically 3–7 business days
International Orders: Delivered within 5–10 business days, depending on destination and customs clearance

Actual timelines may vary based on location, public holidays, or unforeseen courier delays.

3. Premium Packaging Experience

SilverLuxe products are delicate, luxurious, and often gift-worthy. Our packaging reflects that standard:

Multi-layer protective cushioning
Structural reinforcements for delicate items
Gift-ready presentation boxes (when applicable)

We make sure your order arrives not just intact, but beautifully presented.

4. International Orders – Duties & Taxes

We offer Duties & Taxes Paid (DTP) shipping via DHL Express wherever possible.

This means:

The final price at checkout includes all customs duties and import taxes
You won’t pay any extra upon delivery — no surprises, ever

If DTP is unavailable for your destination, local duties may be levied upon arrival based on your country's regulations. You will be informed at checkout if this applies.

5. Shipping Confirmation & Real-Time Tracking

Once your order is dispatched, you'll receive a shipping confirmation email containing:

Tracking link
Courier name
Estimated delivery window

You can follow your shipment in real time using the link provided.

6. Delivery Support & Assistance

If you face any issue with your delivery — including delays, damage, or tracking errors — our support team is here to help.

Please contact:

Email: hello@silverluxe.in
Subject Line: Shipping Inquiry

We typically respond within 24 hours on business days.