Refund policy

At SilverLuxe, every item is a result of thoughtful design, fine craftsmanship, and careful handling. Due to the delicate and handcrafted nature of our silverware, we maintain a no returns or exchanges policy. However, if your item arrives damaged in transit, we offer a full refund — with a clear and transparent process outlined below.

1. Refunds for Damaged Items Only

We accept refund requests only in the case of verified, transit-related damage.

To be eligible for a refund:

You must contact us within 48 hours of receiving your order
You must provide a complete and unedited unboxing video showing:
- The sealed package before opening
- The entire unboxing process
- The damaged product clearly visible upon opening

📹 This video helps us validate the damage and ensure prompt resolution.

2. No Return Required

We understand the inconvenience of damaged deliveries. Once your claim is verified:

You do not need to return the item.
The refund will be processed to your original payment method.
You may keep or discard the damaged item at your discretion.

3. Exclusions — What Is Not Covered

We will be unable to honor refund requests under the following conditions:

Requests made after 48 hours from delivery
Claims without an unboxing video, or with edited/incomplete footage
Minor surface inconsistencies or handcrafted variations
Subjective concerns like “change of mind,” “not as expected,” or gifting issues
Wear and tear resulting from regular usage or improper care

4. Scope of This Policy

This refund policy applies to both domestic and international orders.

We do not offer returns or exchanges under standard circumstances
Refunds are issued only for verifiable product damage caused during shipping

5. How to Request a Refund

To initiate a damage-related refund, please email us at:

hello@silverluxe.in
Subject Line: Refund Request – [Your Order Number]

Include the following:

Your full name
Order number
Delivery date
Unboxing video (as an attachment or cloud link)

6. Our Response Time

Once we receive your email, our team will review your request and respond within 2 business days. If your refund is approved, the amount will be processed within 5–7 business days to your original payment method.